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Open tigol Privacy Policy for your account

We keep this page focused on the data we collect from your account, your device, and the way you move through live tables or slots.

Data useCookiesAccount accessLocal law
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tigol Open tigol Privacy Policy for your account
CONTACT PATHS

Head to privacy support channels

For privacy requests, we answer through WhatsApp, live chat, and email from 09:00 to 22:00 WIB. Use the contact that matches your account name so we can locate the correct file, then tell us whether you want a copy, a correction, or a deletion request where the law allows it. We keep each request logged so you can follow the same thread without resending your details.

Team online

WhatsApp

Send your request from the number saved on your account. We use it to confirm identity, then route the case to the team that handles access, correction, and deletion requests.

Live Chat

Open chat from the site footer if you need a quicker privacy check. The transcript stays attached to your ticket so you can revisit the same conversation later.

Email

Write to the privacy inbox from your registered address for document requests or a written record. We reply in the same thread and keep only what we need for the case.

CONTROL CENTER

Switch to account data controls and retention

We keep active account records while your account is open, then hold only the minimum data needed for disputes, fraud checks, tax duties, or legal holds.

Data Collection

We collect the details you enter during signup, verification, and support contact, plus device and browser signals that help us protect sign-ins. We do not need extra data beyond what the request or local law requires.

Cookies

Cookies remember language, session state, and the pages you opened last. On Android Chrome, go to Settings > Site settings > Cookies; on iPhone Safari, open Settings > Safari to adjust tracking controls.

Account Security

We protect logins with one-device session checks, password resets, and address verification for sensitive requests. If a login looks unusual, we may ask you to confirm the last active device before we proceed.

Retention

We keep active account records while your account is open, then hold only the minimum data needed for disputes, fraud checks, or legal duties. When the hold period ends, the remaining record is deleted or anonymised.

Request Changes

You can ask for a copy, correction, or deletion request from Profile > Security > Data Request. We may ask for a short verification step so the right account is changed.

Contact Path

If the dashboard is unavailable, send the same request by WhatsApp or email and include your registered phone number. That lets us match the file quickly and avoid asking for more data than needed.

Explore common privacy questions

These are the questions we hear when you want to know what we keep, how long we keep it, and how to reach us. The answers focus on account data, cookie use, contact channels, and the request steps inside Profile > Security > Data Request. If local law changes, we update the terms and keep access limited to places where it is allowed.

We collect the details you enter, the device and browser signals needed for sign-in safety, and the payment reference used for DANA, OVO, GoPay, or QRIS checks. We keep only what the service and law require.

Yes. Cookies keep your session active, remember language, and help us see where pages load slowly. You can clear them in Chrome, Safari, or Firefox without deleting your account record.

Open Profile > Security > Data Request, choose the copy request, and confirm your registered contact. If you cannot sign in, send the same request by WhatsApp or email from the address tied to your account.

Yes. Send the exact field that needs changing, along with the correct value, and we will verify the request before updating it. Some fields may need extra proof if local law requires it.

We keep active records while your account is open, then retain only the minimum needed for disputes, fraud checks, tax duties, or legal holds. After that period ends, the remaining record is removed or anonymised.

Use WhatsApp, live chat, or email during 09:00-22:00 WIB. We answer in the same thread, keep the request linked to your file, and only ask for the details needed to confirm your identity.

It depends on local law. Access is available only where local law permits. If rules change in your region, we adjust what we collect, store, and share so the account stays aligned with the current requirements.

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